SOLUTIONS
The ASP - After-Sales Portal
Optimize and enhance your After-Sales Service
Turn your After-Sales Service into a strategic advantage for your team.
Provide your customers with an intuitive and comprehensive cloud platform that guides them from component selection to support requests.
Spare Parts at Your Fingertips
Our interactive after-sales portal, The ASP, allows customers to quickly and easily access information about product spare parts, simplifying the purchase and replacement process. It also provides numerous features that enable optimal and comprehensive service management.
Comprehensive Service
The ASP is a cloud-based portal that allows you to place spare parts orders, manage your customer base, and keep them updated through email and push notifications. It can also be customized to meet your company’s needs, enhancing your brand identity and ensuring a qualified and efficient support service.
Modularity: Flexible and Adaptable
The ASP is built in modules, with each module managing a specific after-sales process. This modularity allows us to “design” process details while maintaining high flexibility and facilitating improvements and maintenance. The main modules include catalog management, orders, warranties, documentation, roles and hierarchy management, and serial number tracking.
Portal Integration Services
When a client chooses The ASP portal, we offer project and management services. The analysis helps the client examine the current and desired state of after-sales processes, designing workflows with a view to portal implementation and identifying improvements to increase efficiency and effectiveness. The dedicated Project Manager will oversee the entire implementation process, keeping the company updated without requiring the use of valuable internal resources.