{"id":3340,"date":"2023-09-28T15:30:00","date_gmt":"2023-09-28T13:30:00","guid":{"rendered":"https:\/\/www.phylos.it\/2023\/09\/28\/are-you-relying-on-a-disappointing-do-it-yourself-for-your-after-sales-management\/"},"modified":"2026-04-01T12:01:44","modified_gmt":"2026-04-01T10:01:44","slug":"are-you-relying-on-a-disappointing-do-it-yourself-for-your-after-sales-management","status":"publish","type":"post","link":"https:\/\/www.phylos.it\/en\/2023\/09\/28\/are-you-relying-on-a-disappointing-do-it-yourself-for-your-after-sales-management\/","title":{"rendered":"Are You Relying on a Disappointing \u201cDo-It-Yourself\u201d for Your After-Sales Management?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">You are invited to:<\/p>\n\n<h2 class=\"wp-block-heading\">Are You Relying on a Disappointing \u201cDo-It-Yourself\u201d for Your After-Sales Management?<\/h2>\n\n<h4 class=\"wp-block-heading\"><strong>Why Talk About After-Sales?<\/strong><\/h4>\n\n<p class=\"wp-block-paragraph\">After-sales can become a tool to build customer loyalty and foster long-term relationships, but it is often seen as a burden for the company or even as an obligation toward clients, rather than a real business opportunity.<\/p>\n\n<h4 class=\"wp-block-heading\"><strong>What Happens in Reality?<\/strong><\/h4>\n\n<p class=\"wp-block-paragraph\">After-sales management is often underestimated and disorganized, with no dedicated service in place. The Lack of dedicated personnel and a DIY approach can cause inefficiencies and delays in handling requests.<\/p>\n\n<h4 class=\"wp-block-heading\"><strong>How to Solve It?<\/strong><\/h4>\n\n<p class=\"wp-block-paragraph\">Experience shows that after-sales should be managed with efficient services focusing on the following key aspects:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>1. Serial number management<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>2. Request handling from a single source<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>3. ERP integration<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>4. Content and operations always available<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>5. User-friendly service<\/strong><\/p>\n\n<h4 class=\"wp-block-heading\"> <strong>PROGRAM<\/strong><\/h4>\n\n<p class=\"wp-block-paragraph\"><strong>h 15:30<\/strong> <strong>\u2022 Introduction \u2013 Lorenzo Fighera, Sales Director, Phylos Srl<\/strong><br\/><strong>h 15:35<\/strong> <strong>\u2022 Tips for Efficient After-Sales Management \u2013 Andrea Porcu, Sales Dept., <\/strong> Engineering &amp; After Sales Portal, Phylos Srl<br\/><strong>h 15:50<\/strong> <strong>\u2022 <\/strong>The ASP \u2013 Filippo Gasparini, Head of Technical Documentation, Phylos Srl<br\/><strong>h 16:15<\/strong> <strong>\u2022 Q&amp;A<\/strong><br\/><strong>h 16:25<\/strong> <strong>\u2022 Closing Remarks<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Thu, Sep 28, 3:30 PM &#8211; 4:30 PM (CEST)<\/p>\n\n<p class=\"wp-block-paragraph\">We look forward to your participation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You are invited to: Are You Relying on a Disappointing \u201cDo-It-Yourself\u201d for Your After-Sales Management? Why Talk About After-Sales? After-sales can become a tool to build customer loyalty and foster long-term relationships, but it is often seen as a burden for the company or even as an obligation toward clients, rather than a real business [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3341,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[48,46],"tags":[],"class_list":["post-3340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-theasp","category-webinar-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Are You Relying on a Disappointing \u201cDo-It-Yourself\u201d for Your After-Sales Management? - Phylos<\/title>\n<meta name=\"description\" content=\"After-sales can become a tool to build customer loyalty and foster long-term relationships, but it 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