You are invited to:
Are You Relying on a Disappointing “Do-It-Yourself” for Your After-Sales Management?
Why Talk About After-Sales?
After-sales can become a tool to build customer loyalty and foster long-term relationships, but it is often seen as a burden for the company or even as an obligation toward clients, rather than a real business opportunity.
What Happens in Reality?
Often, after-sales management is underestimated and disorganized, with no dedicated service in place. Lack of dedicated personnel and a DIY approach can cause inefficiencies and delays in handling requests.
How to Solve It?
Experience shows that after-sales should be managed with efficient services focusing on the following key aspects:
1. Serial number management
2. Request handling from a single source
3. ERP integration
4. Content and operations always available
5. User-friendly service
PROGRAM
h 15:30 • Introduction – Lorenzo Fighera, Sales Director, Phylos Srl
h 15:35 • Tips for Efficient After-Sales Management – Andrea Porcu, Sales Dept., Engineering & After Sales Portal, Phylos Srl
h 15:50 • The ASP – Filippo Gasparini, Head of Technical Documentation, Phylos Srl
h 16:15 • Q&A
h 16:25 • Closing Remarks
Thu, Sep 28, 3:30 PM – 4:30 PM (CEST)
We look forward to your participation.
