How and When
In the second half of 2020, Phylos and Peruzzo connected, creating the opportunity to develop a portal dedicated to spare parts and service management, aimed at enhancing the service the company offers to its customers.
The Problem to Solve
The previous manual management carried the typical challenges of the sector: difficulties in identifying the components to order, imperfect exploded views, incomplete BOMs, and so on. Clearly, this situation caused problems in preparing and fulfilling orders; managing service with tickets, warranties, interventions, etc., was even more challenging.
How Phylos Solved It
Initially, we conducted an analysis of the content and updated the existing catalogs before uploading them to the portal. At this stage, we provided all the necessary training and support to enable Peruzzo’s technical office to operate independently. The analysis of internal information flows, carried out in collaboration with their ERP provider and a business consultant, then made it possible to create the necessary automations to fully integrate The ASP portal with their management system.
Results
- A more streamlined and accurate Peruzzo component ordering process, as the distributor can independently consult list prices in real time.
- Reduction of risks at the time of ordering
- Reduction of Peruzzo operator’s involvement in pre-sales phases
- Clarity in identifying spare parts, avoiding lengthy phone calls
- Simultaneous order status updates through direct communication to the involved operator’s email address and to the dealer
- Consultation of an always up-to-date drawing archive (avoids misunderstandings or misinterpretations)
- Online order history managed by the dealer personally, regardless of their location at any given time thanks to the cloud-based system
Products and Services Involved in the Project
- Interactive After-Sales Portal The Asp
- Phylos Technical Office: creation of technical drawings and digitalization
- Integration with the ERP system
