How and When
In the second half of 2020, Phylos and Peruzzo connected, creating the opportunity to develop a portal dedicated to spare parts and service management, aimed at enhancing the service offered to customers.
The Problem to Solve
The previous manual management carried the typical challenges of the sector: difficulties in identifying the components to order, imperfect exploded views, incomplete BOMs, and so on. This situation clearly caused problems in preparing and fulfilling orders; managing service with tickets, warranties, interventions, etc., was even more challenging.
How Phylos Solved It
Initially, we conducted an analysis of the content and updated the existing catalogs before uploading them to the portal. At this stage, we provided all the necessary training and support to enable Peruzzo’s technical office to operate independently. The analysis of internal information flows, carried out in collaboration with their ERP provider and a business consultant, then made it possible to create the necessary automations to fully integrate The ASP portal with their management system.
Results
- A more streamlined and accurate Peruzzo component ordering process, as the distributor can independently consult list prices in real time.
- Reduced risk at the time of ordering
- Reduction involvement of Peruzzo operators in pre-sales phases
- Clarity in identifying spare parts, avoiding lengthy phone calls
- Simultaneous order status updates through direct email notifications to the operator and dealer involved
- Access to an always up-to-date drawing archive, avoiding misunderstandings or misinterpretations,
- Online order history managed directly by the dealer, accessible from anywhere at any time thanks to the cloud-based system
Products and Services Involved in the Project
- The ASP Interactive After-Sales Portal
- Phylos Technical Office: technical drawing production and digitization.
- ERP System Integration
